shipping, return & exchangeWhen should I expect to receive my package?The arrival time of your package may vary depending on holidays, weekends, mail traffic, and processing time. I did not receive my package. What should I do?As explained above, your package could be delayed due to certain unexpected reasons. Usually, our waiting period before counting a package lost is 30 days. If you believe your package is either missing or has not been shipped, please contact us at info@esohohandbag.com and we would be more than glad to help you. How do I know my order has been submitted?After you placed an order, you will receive an invoice with the order confirmation number via your email. Your order will be shipped within the next 24-48 hours (Weekend orders may take one extra day). If you do not receive an email with the order confirmation number, please contact us at esohohandbag.com. Please include your exact name and address as listed on your billing address, phone no.. We will reply to your email within 24 hours. What is your Return & Exchange policy?Our highest priority is to ensure that we give our customers to have their 100% satisfaction. With our RETRUN Policy, return any handbags you may be dissatisfied at no charge. We will accept return & exchange within the first 30 business days after your package has been received. You must first request a return or exchange on our website www.esohohandbag.com (where located in order history page of my account) and you will receive a return confirmation number via your email. You repack the package with the original invoice and the return confirmation number and simply send back the package us. You will be refunded the money in the same way you originally paid. (Shipping fee will not be refunded) Return or exchange merchandise must be unused and in original condition. Return & Exchange without a return confirmation number will not be accepted. |
